Service Team Manager (Columbus, OH)

Job Title: Service Team Manager 

Location: Columbus, OH – 100% In Office

Employment Type: Full-Time, Salary, Monday – Friday 8am-5pm

Reports To: Vice President Mechanical Services

Job Summary

The Service Team Manager(s) plays a critical role in leading, supporting, and growing a team of HVAC service technicians. Acting as the nucleus for a group of 15-20 Field Leaders and Field Technicians this role ensures support while providing exceptional service to our customers.

Key Responsibilities

Team Leadership and Development

• Lead, coach, and mentor a team of HVAC service technicians to achieve service goals and individual performance targets.
• Participate in regular team meetings, technical training, and performance reviews with the V.P. of Mechanical Service.
• Manage scheduling, dispatch, and workload distribution to maximize technician efficiency and customer satisfaction.
• Foster a positive, team-oriented culture focused on safety, quality, accountability, andgrowth.

Scheduling, Dispatch & Administration 

• Create and update dispatches and job information within the Foundation platform.
• Schedule service technicians based on priority, technician skillset, location, and customer needs.
• Communicate job details clearly to technicians, ensuring they are prepared with all necessary information, materials, and instructions.
• Work with service technicians to create vendor purchase orders and assist in the procurement of materials and coordination of deliveries.
• Verify accuracy and completeness of vendor purchase orders to ensure A/P invoices can be entered and posted timely.
• Track, manage and maintain Field Technician dispatch boards to ensure monitoring and timely closure and billings.

A/R Billing Coordination

• Assist technicians with completed work and/or dispatch write-ups to provide detailed description of the work performed.
• Upon completion of the dispatch compare the quoted or proposed billed amount to the posted job cost to verify all costs have been captured and no additional changes are required.
• Actively collaborate with Service & Maintenance A/R Specialist and provide any necessary billing back-up before it is processed.

Customer Service Support

• Serve as the first point of contact for incoming service requests, maintenance calls, and customer inquiries.
• Confirm service appointments with customers and follow up to ensure satisfaction after service is completed.
• Maintain a high level of professionalism and responsiveness in all customer communications.

Payroll Coordination

• Provide weekly assistance with the service technicians to ensure time is entered completely and that the hours indicated on Foundation Service Mobile are accurate prior to submission for Payroll processing.
• Track and maintain service technician’s PTO so that workflow is not impacted with multiple absences.

Team Support

• Help track technician certifications, continuing education, training schedules, and compliance requirements.
• Support onboarding of new field employees by coordinating equipment, uniforms, and access to company systems.

Continuous Process Improvement

• Attend specialty or specific training classes or seminars as it relates to the proficient use of the Foundation Accounting software platform.
• Assist with reporting on service metrics such as call volume, response times, and job completion rates.
• Help identify opportunities for process improvements to increase team efficiency and customer satisfaction.

Required Qualifications

• Strong understanding of accounting principles and financial regulations
• Experience in Customer Service and Team Management Preferred
• Excellent attention to detail 
• Strong organizational skills and the ability to manage multiple tasks effectively
• Proficiency with Microsoft Office Systems

Benefits of Employment 

• Paid Time Off
• 401k match program
• Healthcare Insurance
• Enrollment into Employee Stock Ownership Program after 1 year of employment

Equal Employment Opportunity Statement

Geiger Brothers is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Geiger Brothers complies with all applicable laws governing nondiscrimination in employment and is dedicated to fostering a workplace that is respectful, diverse, and free from discrimination and harassment.